Digital Banking (2)

Both to check certain topics that generate doubts and concerns as well as to search for information, googling has long been one of the most common practices. Therefore, one of the...

Development teams in the banking industry focus on complying with business requirements, meeting customers’ needs, having apps with digital features that stand out and being able...

User behavior analytics for the use of mobile banking applications in Latin America and the Caribbean

From Mobile First to (almost) Mobile Only. This is how people throughout the...

Boosted by the global context and in an increasingly strong way, consumer expectations are based on concepts such as "I want it fast" and "I want it for me”. Financial services do...

In the age of immediacy, consumers are looking for fast, simple, personalized and relevant experiences. In this context, financial services customers are turning to omni-digital...

The increasingly demanding requests from consumers together with the technological trends in the last few years are two features that delineate a new scheme in the...

There is no longer any doubt that traditional channels (face-to-face or telephone service) are giving way to digital channels based on self-management portals and chats that seek...

Within the banking and financial services sector, a business model was imposed that places the customer at the center of the provision of services and products. In the framework...

Since the beginning of 2020, Covid-19’s pandemic had a large impact on the global economy. The banking sector was primarily affected and it had to alleviate the financial pressure...

The disruption of the banking business, a product of the insertion of fintech companies and large technological players, added to the Covid-19 pandemic and its effects, are...

People increasingly demand the possibility of carrying out more transactions through their Banks’ digital channels, however, it is not always easy for these to meet expectations....

In times of uncertainty like the ones we live in, personal finances occupy an even more important place in people's lives. It can be a real challenge to project certain expenses...