The Coronavirus pandemic helped to break down resistance to change and those who still did not dare to operate through apps had to do so. We are at a defining turning point, as...

There is no longer any doubt that traditional channels (face-to-face or telephone service) are giving way to digital channels based on self-management portals and chats that seek...

Within the banking and financial services sector, a business model was imposed that places the customer at the center of the provision of services and products. In the framework...

Since the beginning of 2020, Covid-19’s pandemic had a large impact on the global economy. The banking sector was primarily affected and it had to alleviate the financial pressure...

The disruption of the banking business, a product of the insertion of fintech companies and large technological players, added to the Covid-19 pandemic and its effects, are...

People increasingly demand the possibility of carrying out more transactions through their Banks’ digital channels, however, it is not always easy for these to meet expectations....

In times of uncertainty like the ones we live in, personal finances occupy an even more important place in people's lives. It can be a real challenge to project certain expenses...